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Madhup Bajoria

MBA Human Resource Management (HRM)

Cell Number     # +91 xxxxxxxxxx

                              # +91 xxxxxxxxxx      

      #   003 xxxxxxxx

E-mail: madhupbajoria@abc.com

 

Summary:

To become a professional with capabilities to provide optimum performance to the organization, also contribute to the teamwork efforts and encourage dedication to work and seeking a challenging position.

Professional Experience:

XYZ Traders, (15th March-2012 to Till) Abc streeet, Near xyz park, (U.A.E).

Workings as an Administrator/Account & Responsibilities are as below,

·         To look after 5 Branches Activates which are, Employee’s Salary/Loan/Advance Records, also Maintain Vendor’s Payment Status, Stock Reports, Daily Sale/Purchase & Inventory control. 

·         Daily Bank Deposit reports

·         Stock keeping/Stock Monitoring & Internal Auditing

·         Monitoring Maintenance & Housekeeping System

·         Monthly prophet & loss reports

·          Update regarding Employee’s Visa/Bataqa/Medical Card/National Card & passport reports & update to top management.

·          Controlling & Leading 150 employee’s 

·         To monitor other movement items

·         Control & monitor daily expenses

ABC Associates (Jan-2008 to March-2012)

Joined, as a Consultant in the domain of Human Resource & Administration, Social Compliance and Quality Management Systems, Conducted Social Compliance audits at clients, Developed HR & Administration systems related to recruitment, performance appraisal, headcount control and management, succession planning, compensation management based on Total Compensation grid etc.

•          Project Planning & Process Mapping

•          Conducting Diagnostic studies

•         Documentation and Training & Internal Auditing

•         Searching solutions to client specific problems

•         Security System

•         Compliance Preparation & Audits

Human Resource Management

•          Management & supervisory experience continually promoted and assigned increasing responsibility to successful goal setting, program monitoring a results-driven with demonstrated success in strategic planning.

•          All Record maintaining of employee’s with hiring/firing procedures, Maintaining Employee’s salary records, compensation & benefits.

•          Implementation of Recruitment, Relocation, Redundancy and Administrative procedures to achieve business objectives, best practice, consistency and legal Compliance Manpower/Head count control along with logical structure of designations in department and sections & Management control. Implement workers/employee’s compensation/benefits procedures, policies Hiring requisition, screening, interviewing, shorting and selection.

•          Ensured other departments understand all necessary aspects and needs of HR development, objectives, purposes and achievements to director level

•          Structuring of Designations in Departments and Sections with management control

•          Maintaining leave record, Bonus record

•          Arrange Fire fighting training & Evacuation Training programs.

•          Incorporation of Social Compliance Systems as routine business activity of organization & Effective Q/A Department focusing on waste reduction, cost reduction, reworks reduction etc. Ability to ensure no disruption in production process and change of production plans

•          Controlling procurement and traceability of procurement activities and procured items methodology.

Consulting Assignments:

ABC Apparels (Oct-2008 to Sep-2010):  Joined, as a Manager Administration & Compliance.

ABC Exporters (Jan.2008 to Se.-2008: Worked as an Incharge HR & Social Compliance

 

ABC Textile Mills Ltd (20th June-2001 to 05th January-2008)    

Worked as a “Planning Executive” in Gul Ahmed Textile mills since 20 June 2001 to 05 January 2008

Job Responsibilities:

•          Co-ordinate with Marketing & TCM & Department for Issuance

•          To look after all activities of planning department, Schedule feeding of fabric at each machine on daily basis & to manage all requirement program for processing department (Grey, pretreatment, dyeing, printing & finishing) on daily, weekly & monthly basis, Co-ordinate with engraving & designing department to make layout design balancing & Screen size balancing.

•          Inform to engraving dept for checking of repeat order screens.

•          Co-ordinate with IT department & Worked on ERP implementation project and was involved in the production planning and Inventory control modules.

•          Co-ordinate with all departments & Control all logistic cells/warehouse systems and movements.

•          Daily up-date logistic reports of fabric stocks & Control production/processing capacity.

•          Discuss administration department regarding fabric movement.

Worked for Sampling:

•         Co-ordinate with marketing, TCM & sampling Depts, Received swatches for printing, dyeing, coating as per request, new shades (lab dip) handover to dyeing dept with complete information & Discuss process route with technical committee about new development & new sampling.

 

ABC Tea Ltd (Feb-2000 to 15June 2001)

•          Worked as a “Blending In-charge” and to look after all floor activities

•          To manage all requirement programs for processing department.

•          Discuss new qualities with lab when received from management.

 

ABC Systems Marketing (Pvt) Ltd. (On Six Months Contract)

•          Image Systems marketing have been awarded a contract for scanning of national data Form and the same is likely to be completed in six months time, and after considering my relevant application, they appointed me as a “Quality Assurance Officer” and I worked here from 14/07/2000 to 31/12/2000.

Academic Qualification:

•          MBA HRM from ABC University

•          Graduation (B.A) from ABC Board

•          Intermediate Commerce from ABC Board

•          Matric Science from ABC Board

Computer Skills:         Ms-Excel, Ms-Word, Internet Surfing & Windows

Hobbies:                        Listening music, Core interest in learning Arabic & English, Love to play cricket

Languages:                   Hindi and English

Personal:                      

Father’s name              :                       Mr. -------------------------------

Passport No                 :                       A--------------------------------

Marital Status               :                       Married

Religion                       :                       Hindu

Nationality                   :                       Indian

Domicile                      :                       --------------------------

Date of Birth                :                       3^nd December, 1983

Visa Status                   :                       Employment

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                                                                               Sandipan Mukherjee

                                                             MB NO: +91-9xxxxxxxxx~ E-MAIL ID-sandipanmukherjee@abc.com

 

                      ~ OPERATIONS / CUSTOMER RELATIONSHIP MANAGEMENT ~

                               

Offering over four years of experience in managing Operations involvingCustomer Service, Corporate Banking, Hospitality, Inventory & Supply Chain Operations, Training, Marketing, Administration, Customer Relations, etc.Outstanding abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.

Proficient in managing customer service operations and successfully achieving the given targets. Have successfully & efficiently handled the operations with a proven track record of understanding the requirements of the client & providing customized services. An executor with exposure in managing operationswith an aim to accomplish corporate plans & goals successfully.

Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions. Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues.Experience in functioning as an escalation gate to resolve critical issues of the team members. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.

Areas of Multi-faceted strengths include:
~Vendor Management		~ Operations Management	~ Logistics Management
~ Marketing/ Business Development		~ Merchandising (Consumer Durables)	~ Inventory Control & Margin Check
~ Training/Team Management		~ Budgeting & Cost Optimization	- Customer Relationship Management
~ Front Office Management		~Promotions/ Brand development	~ Financial Statement Analysis
~ Cash Operations- Corporate Banking		~ Benchmarking & Competition Analysis	~Distribution - FMCG

 

                                                               PROFICIENCY FORTE

 

Ê  Heading operations with view to achieve business objectives & ensure top line and bottom line profitability.

Ê  Leading, mentoring & monitoring the performance of the team to ensure efficiency in business operations, meeting individual & group target.

Ê  Planned effective Sales Planning for branches with focus on High margin products, Private labels, new product introduction & effective target distribution.

Ê  Ensuring high-quality customer experience, elevating customer satisfaction, while adhering to the timelines and work processes andthus managing cost-effective operations.

Ê  Reviewing financial statements for smooth operations.

Ê  Tracing variety of data to forecast buying trends. Analyze competition, market positions, product lines and service levels.

 

                                                                                                        CAREER SCAN

 

ABC BANK, KOLKATA

OFFICER, GLOBAL CASH OPERATIONS

June 2012- August 2012

ROLES AND RESPONSIBILITIES

·         Cleared - funds and financial products moved between buyer and seller;

·         Settled - ownership confirmed efficiently and accurately;

·         Reconciled - correctly documented and reported.

·         Running processes to clear and settle transactions;

·         Reconciling systems by checking that the data flows from the revenue-generating front office to the operations systems (operations control);

·         Monitoring the activity and reports of daily transactions;

·         Investigating breaks in the cash account.

·         Liaising with clients regarding transaction settlements, as and when required;

·         Troubleshooting systems problems.

·         Handling Payments Procedure which includes RTGS, NEFT and Fixed Depositsfor Corporate Account.

PRE-MBA

ABC INDIA PVT. LTD., KOLKATA

CUSTOMER SERVICE EXECUTIVE

March 2009- June 2010

ROLES AND RESPONSIBILITIES

·          Maintained Customer Service Levels as per Company guidelines, by checking in various reports of Customer Waiting Time in Branch & Service Points Audits, average time to process and order for a consultant, accuracy, speed & levels of customer satisfaction.

·          Maintaining excellent service quality at the time point of enquiry and follow up. ·         To ensure that all marketing plans and information are received from the Marketing Ops Manager and translated into clear team briefs. ·         Work with the team leader for the Support Team, Marketing team and other managers to identify gaps in the service where more customers can be guided to make improvements to help them in achieving targets. ·         Identify and investigates growth opportunities for the company with the customers adherence, created new push sale trackers for Front Desk and Back End Tele Callers. ·         Attentively kept close check on minimum par stock in stores for effective material management. ·         Strategized the long term business directions of the region to ensure maximum profitability in line with organisational objectives.

• Monitored Call answering process, average time to place an order over phone and productivity report.

ABC, KOLKATA

GUEST SERVICE ASSOCIATE

Jan 2007- March 2009

ROLES AND RESPONSIBILITIES

·         Ensured maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services to their needs. Provided training as well as motivated the front line staff to deliver 100% guest satisfaction.

·         Implemented systems, managing daily operations to achieve maximum efficiency in various operations; implemented strategy to exceed revenue budgets, increase footfalls and brand loyalty.

·         Developed budgets & annual plans to manage facilities as per organisational needs & parameters.

·         Strictly adhering to the established operating expenses, control costs and obtain correct room revenue.

·         To assist in the training of the Front Desk, Bell desk, Guest services, ensuring they have the necessary skills to perform their duties with maximum efficiency.

·         To conduct daily pre-shift briefings of employees on rooms occupancy, arrival & departures, functions / events and special attention that is needed.

·         To liaise with housekeeping and other related department on daily operation.

·         To have a thorough understanding and knowledge of all Rooms related service and product and up sell alternatives.

                                                                                                        ACADEMIA

Degree	School/University	Marks	Achievements	Year
Masters in Business Management	ABC University, UK	73% (Distinction)	Ranked 2ndin the batch	2012
Industrial Certified Accountancy (ICA)	ICA Institute, Kolkata	Secured highest grade A		2007
Bachelors in Hospitality Management	ABC, Kolkata	65%	Batch topper	2007
Class XII	ABC School, Kolkata	63% (Accountancy and Business Commerce)		2004
Class X	ABC School, Kolkata	65%		2002

                                                                                                        IT FORTE

·          MS OFFICE SUITE : MS OFFICE, EXCEL, POWERPOINT

·          VARIOUS BANKING, FMCG (POINT OF SALE) AND HOSPITALITY SOFTWARE

·         ACCESS TO INTERNET

                                             

                                                                      PERSONAL DOSSIER

Date of Birth

: 12/07/1986

Permanent Address

: 180 M G ROAD, Kolkata- 700107

Passport Number

: G0XXXXXXX

Languages known

: English, Hindi and Bengali

                                                                                                                                                     ………………………………

                                                                                                                                                            SIGNATURE

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